ICE at Kensington Palace has been postponed this year. Click here for more information.

Terms and Conditions

1. General

  1. The organiser, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the venue, ban from entry to the venue, or remove from the venue without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who acts in an inappropriate and/or undesirable manner.
  2. The organiser is entitled to conduct security searches to ensure the safety of all visitors and staff.
  3. Smoking (including use of e-cigarettes) is strictly prohibited anywhere within the venue, on the rink, or in any area surrounding the rink.
  4. No food or drink (except personal supplies of water in plastic sealed containers of up to 500ml and baby food where not in glass containers) or illegal substances including new psychoactive substances (commonly known as ‘legal highs’) and/or other drugs considered to be unsafe are permitted to be brought into the venue.
  5. When purchasing alcohol at the venue, you may be asked for proof of age, in line with the Challenge 25 policy.
  6. Animals, with the exception of registered assistance dogs, are not permitted in the Event;
  7. Personalised motorised vehicles, except where required due to a disability, are not permitted at the venue.
  8. Children under 14 years of age must be accompanied by an adult for entry to the event site and wristbands will be made available to them on entry.
  9. Please note that CCTV and film cameras may be present at the Event and the Site for the health and safety, prevention and detection of crime and/or as part of a recording that may be distributed (commercial or otherwise) without payment and by entering the Site Ticket holders consent to the foregoing.
  10. In the event of any conflict between these terms and conditions and the terms and conditions imposed by any ticket agency, these terms and conditions shall prevail. 
  11. Ticket holders acknowledge that any personal information collected at the venue or though the venue’s use of the booking system shall be collected and held in accordance with all applicable data protection laws and our privacy policy: that we have the right to revise and amend these Terms from time to time and post the new version of such Terms on the website. By continuing to use the website, you signify your agreement to be bound by the amended Terms.
  12. These Terms shall be governed by English Law and we both agree to be subject to the exclusive jurisdiction of the English courts.


2. Tickets

  1. Admission to the ice rink and surrounding grounds is by ticket only. All ice skaters and attendees must have a ticket which will be checked upon arrival to ensure it is valid for the ongoing session.
  2. All tickets are strictly non-refundable, the only exception to this being the total cancellation of a skating session, as outlined in Section 4 – Refunds or Rescheduling. 
  3. All tickets are strictly non-transferable and may not be used by anyone other than the named lead booker. Re-selling or defacing a ticket will render it void.
  4. It is the visitors responsibility to ensure that they have the correct ticket. The organiser is not responsible for tickets which are lost, stolen, or incorrectly purchased.
  5. It is the visitors responsibility to ensure they arrive in good time for their booked skating or general admission session. No refunds or exchanges are to be offered if a visitor misses some or all of their booked skating session.
  6. Companion’s tickets (or carer’s tickets) are available and may be purchased online. Proof of eligibility must be provided at the ticket check point upon request. The organiser reserves the right to charge the full admission price if eligibility cannot be proven.


3. Ice Rink

  1. Eating and drinking whilst on the ice rink is prohibited, and only food and drink purchased from within the venue can be consumed within the venue.
  2. The organiser reserves the right to close the ice rink and / or the area surrounding the ice rink, or any part of the venue at short notice and without prior warning if necessary.
  3. The ice rink is wheelchair accessible, providing wheelchair users are accompanied by a companion. The promoter is not able to provide dedicated support or additional staff at the rink.
  4. Visitors may take photos or videos whilst on the ice rink, but only whilst stationary. 
  5. Eating and drinking whilst on the ice rink is prohibited.
  6. Children under 10 must always be supervised by an adult on the ice with them.
  7. Children under 14 must be supervised by an adult at the rink.
  8. Skaters must obey the safety rules and all other instructions given by ice marshalls. Failure to do so may result in the visitor being asked to leave as per item 1.1.


4. Skating / Skates / Skate Aids

  1. Skates can be worn only on the ice rink and in the skate exchanges.
  2. Visitors are welcome to bring their own skates. The organiser cannot be held responsible for any damage to visitors’ skates.
  3. Skate Aids are available for children who are under 120cm in height. They may be booked online or at the venue and are subject to limited availability.
  4. Skate Aids may be a variety of types. Visitors will not get a choice on the type or style of Skate Aid they may be allocated.
  5. Skate Aids are subject to limited availability on a first come first served basis. The organiser is not obliged to provide Skate Aids for all attendees.
  6. Like tickets, Skate Aid advance bookings are strictly non-refundable.


5. Refunds or Rescheduling

  1. If a skating session is cancelled by the organiser, ticket holders will be offered an alternate skating session or a refund on the face value of their tickets.
  2. If a skating session is curtailed by the organiser, ticket holders will be offered an alternate skating session or a refund on the face value of their tickets – only if less than 30 minutes of ice-skating time has taken place during that session.
  3. The ice rink is shielded from the weather and will operate in almost all conditions. No refunds will be given due to weather conditions. If you choose not to attend or leave early due to weather, no refund or reschedule will be offered.
  4. If you are removed from the ice rink or venue, or asked to leave, you will not be refunded nor offered an alternate skating session.
  5. When purchasing a ticket you may add optional booking protection. This is provided by Booking Protect who will deal with all enquiries or refund requests relating to this protection.


6. Risk

  1. All visitors that take part in ice skating or enter any other part of the venue do so at their own risk.
  2. Participating in ice skating carries an inherent risk. Any participation is totally at the user’s own risk. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems, head injuries, pregnancy, mobility problems, or taking prescribed drugs, should carefully consider whether it is safe for them to participate without endangering themselves or other participants whilst ice skating. The organiser shall not be liable for any injury, loss or damage however caused, except for personal injury caused by negligence on behalf of the organiser.
  3. The organiser accepts no responsibility for damage, loss, or theft of personal property that occurs at or in the venue. This includes items left in lockers or cloakrooms which are used at the visitors own risk.


7. COVID-19 Guidelines

  1. We will abide by all guidance issued by the government/relevant authorities at the time of your skating session, as your well-being is our priority.
  2. We reserve the right to make any changes to tickets, sessions, attractions or the venue as required by the guidance in place at the time.

We'll be back next year!

If you’d like to be among the first to know when ICE returns in 2024 and qualify for exclusive early bird access, please fill in the form.